FollowTrace support
Most of it is below. If yours is not, the form goes straight to us and we read every message.
It says I am signed in, but scanning does not work
Open chrome://extensions, reload FollowTrace, and open the side panel again. If it persists, sign out and back in from Settings — that reissues the credential this browser uses. If it still fails, send the exact error and we will look at it.
A profile shows counts instead of names
That profile is not unlocked on your plan. Your own account is always free and fully readable; other people's accounts need a slot, which you can add from the FollowTrace page. The counts shown are real — they are the true size of what the paid view holds.
The first scan found nothing new
That is correct rather than broken. A first scan meets everyone for the first time and establishes a baseline, so there is nothing to compare against yet. The second scan is the one that can tell you what changed.
An account I no longer follow is still listed
Scans are cumulative and never remove anyone on the strength of a list we might only have half read — an absence is a fact about the scan, not about the person. A complete scan of your own following list does prune accounts you have unfollowed.
Cancelling, refunds, or deleting my data
Manage or cancel a subscription from your account's billing portal; a paid period runs to the end of what you paid for and then becomes Free again, with nothing deleted. To have the data we hold on the server removed, ask below and we will remove it.
Ask us
Include the profile and what you saw. If the extension showed an error, paste it exactly — the wording tells us where it failed.